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business relationships

This tag is associated with 9 posts

Tightrope walkers and small business owners

What’s the difference between tightrope walkers and small business owners? Not much!

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Yes…..but……

I have to defer to Mary Catherine Bates for this one. She posed that very statement in her book “Composing a further life”. All too often we “experts” will answer questions or comments from students or clients with “yes……..but……..” which implies we are about to modify, correct or in someway change the information being discussed. This […]

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Sacrifice!

As I sometimes do (more often than I care to admit), I stopped in at the local bakery to get a cup of coffee and a bit of pastry plus the added bonus of being able to talk with the owner for a few minutes when the store is not busy.

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Social Media – Humbug!

I admit, I’m old fashioned.  This whole social media craze does nothing for me. Facebook, Twitter, Linkedin, etc. may be the “hot way” for the younger set to communicate but I still prefer”pressing the flesh”. 

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Build Relationship, Increase Business and Profits

I once had a client that had a client list to die for. Companies such as:Boeing, So Cal Edison, LA Unified School district, Jet Propulsion Labratory, Lockheed Martin to name just a few, were part of her client list.  Yet inspite of this impressive client base she was always coming to me asking how she […]

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Helpful Business Cards and Napkins

In meeting people how often do we really stop and think how relevant is this person to me.  Does the person work for a company that provides a goods or service that interests me or I can use? Are they involved with a new technology I can learn? 

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Two Wolves

Recently one of my students handed me an old Cherokee story that I thought has many applications to business and life.  I think this is a great story about ethics, and “doing the right thing”, so I wanted to share it with you.

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Successful businesses build strong customer relationships.

Success in today’s business world is largely dependent upon building strong relationships with our customers.  The Ritz-Carlton Hotel discovered a number of years ago that to bring in a new guest, it cost the company an average of $5,000.  To keep/retain an existing client cost them almost nothing.  How do we build these strong customer relationships?  Don’t take their […]

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“Finger licking good” or “bite your fingers off”.

Taking your business into a foreign marketplace can be a very difficult challenge. Understanding the sociocultural forces (religion, language,manners customs, values and attitudes), economic forces (exchange rates, currency valuation), laws, and infrastructure and environmental forces are vital to a company’s success in the foreign markets.  These factors will vary from country to country. The KFC patented slogan “Finger […]

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